COVID-19

As COVID-19 continues to evolve, we are committed to ensuring your travel safety. While cleaning, our housekeeping teams are actively focused on high-touch areas like door handles, elevator buttons, and common area surfaces. All of our teams are actively managing health with increased emphasis on hygiene and more flexible policies for those who are ill.

CANCELLATION POLICY
We have amended our cancellation policy for reservations with arrivals prior to April 19, 2020, a credit in the amount of the current funds paid can be applied to a future stay before April 18, 2021. Excludes December 26, 2020 – January 2, 2021. All rebooked reservations are non-refundable and non-modifiable.

For the fastest assistance, please email ressupport@eastwest.com and include your name, call-back number, and reservation confirmation number. If you are inquiring about an arrival after 4/19/2020, please contact us nearer to your arrival date. To speak to a vacation specialist, call 844.224.8041

For current COVID-19 information:

World Health Organization (WHO)
Coronavirus information

United States
Travel advisories
Coronavirus information