COVID-19

At East West Hospitality, the safety and comfort of our guests and employees are paramount. To that end, our expert staff, trained and specializing in the disciplines of housekeeping, maintenance, hotel operations, and employee wellness are closely monitoring the CDC guidelines to ensure that we are relying on the most up-to-date expert knowledge.

Products Effectiveness and Safety: When cleaning both common areas and residences, our housekeepers use quality products that are tested by the CDC, and are EPA-registered disinfectants ensuring both effectiveness and safety.

Common Areas: Our team is rearranging furniture in gathering spaces to promote social distancing between groups of travelers.  Aesthetic items in our lobbies, such as decorative pillows on furniture have gone away in favor of a cleaner environment.  Our shared lobby food and beverage amenities will be discontinued and replaced with single-service offerings where appropriate.

Surface Areas: High-touch surfaces are being cleaned with increased frequency. These include elevator buttons and panels, door handles, remote controls or touch screens, telephones, appliances countertops, and shared lobby spaces.

Guest Rooms: Each residence undergoes our rigorous multi-point inspection process to ensure consistency in the procedure. In our residences, you may see that throw-pillows, bolsters, and accent pillows have been removed. In the coming months, we will replace all heavy linen in our properties with a new, all-white duvet that is removed and washed between each stay.

TRAVEL BAN OR CLOSURE POLICY

East West Hospitality’s responsibility to our guests is to provide luxury residences and elevated hospitality services in iconic destinations. East West Hospitality is not responsible for a guest’s inability or decision not to travel due to travel bans outside of our East West properties’ vacation destinations, quarantines, sickness, or the closure of ski resorts. It is the responsibility of the guest to monitor their ability to travel and to manage their reservation accordingly. East West Hospitality will adhere to our deposit and cancellation policies. The only instance in which a full refund will be warranted is in the case of a government-ordered ban on short-term rentals in our East West properties’ vacation destinations, prohibiting East West Hospitality from honoring a guest’s reservation.

ADDITIONAL RESOURCES:

World Health Organization (WHO)
Coronavirus information

United States
Travel advisories
Coronavirus information